Refund policy

Returns, Exchanges & Refunds Policy

At Devore, every order is carefully prepared, checked, packed, and shipped to ensure that it reaches you in proper condition. Please read the following policy carefully before placing your order.

1. Returns & Exchanges

All our perfumes are hand-prepared and made with strict hygiene standards. For this reason, we do not accept returns or exchanges once an order has been delivered. Please review your order carefully before purchasing.

Returns/exchanges are considered only if you receive a damaged, defective, or incorrect product, subject to verification and approval by Devore.

2. Check Your Package Before Accepting Delivery

Please carefully inspect the package at the time of delivery.

If the package appears to be:

  • Opened or tampered with

  • Having a broken outer seal

  • Severely damaged

  • Leaking

  • Physically mishandled or crushed

we strongly recommend that you do not accept the delivery.

Once a package is accepted, you must record a complete, continuous, and unedited unboxing video as described below if you wish to raise a damage or incorrect-product claim.

3. Damaged, Defective or Incorrect Orders

If you receive a product that is damaged, defective, leaking, broken, or different from what you ordered, you must contact us within 24 hours of delivery.

To raise a claim, you are required to provide:

A. Complete Unboxing Video

A single, continuous and unedited video must clearly show:

  1. The unopened package before opening.

  2. The shipping label/AWB and order details.

  3. The condition of the package from all sides.

  4. The package being opened for the first time.

  5. The product and its condition immediately after opening.

  6. The product received, including the bottle, box, label, seal and packaging.

  7. The issue/damage clearly visible on camera.

The unboxing video must not be edited, cut, paused, or otherwise manipulated.

 

4. Time Limit for Raising a Claim

All videos and photographs must be submitted to us within 24 hours of delivery.

Claims submitted after 24 hours may not be considered.

Please send the required proof and details via WhatsApp at:

+91 9205894890

5. Claim Review & Approval

Once we receive your unboxing video, photographs, and claim details, our team will review the case.

The review process may take approximately 2–3 business days.

Providing the required video and photographs does not automatically guarantee approval. Each claim is reviewed individually based on the evidence provided.

If the claim is approved, we will arrange a replacement of the damaged, defective, or incorrectly delivered product, subject to availability.

6. Replacement Process

If your claim is approved:

  • A replacement product will be arranged and delivered to you.

  • The replacement will be for the same product/order unless otherwise agreed by Devore.

  • Replacement timelines may vary depending on product availability and shipping conditions.

If the same product is unavailable, Devore may provide an appropriate alternative or resolution, as applicable.

7. Refunds

Refunds are provided only in cases approved by Devore where a replacement is not possible or where Devore determines that a refund is appropriate.

Approved refunds will be processed to the original payment method within 8–10 business days after approval.

No refund will be provided for fragrance preference, change of mind, or dissatisfaction with the smell of the perfume.

8. Refusal to Accept Delivery

If a customer refuses or rejects the delivery for any personal reason other than an immediately visible and documented issue with the package, the order amount will be non-refundable.

This includes refusing delivery because:

  • You changed your mind.

  • You no longer want the perfume.

  • You do not want to pay the remaining amount on a COD/partial-COD order.

  • You simply do not wish to accept the parcel.

If a parcel is refused and returned to Devore, any shipping, return-to-origin (RTO), or other applicable logistics costs may also be incurred by Devore.

For partial-COD orders, the advance amount paid is non-refundable if the customer refuses to accept the delivery.

9. Order Cancellation

Orders can be cancelled only within 1 hour of placing the order.

To request a cancellation, contact us immediately through WhatsApp.

Once the 1-hour cancellation window has passed, or once the order has been processed/shipped, the order cannot be cancelled.

10. Important Notes

  • Please check your order details carefully before placing your order.

  • Please verify the fragrance, quantity, size, and other product details before completing your purchase.

  • Perfume fragrance preferences are subjective and can vary from person to person.

  • Not liking the smell, performance, or fragrance profile of a perfume does not qualify for a return, exchange, or refund.

  • We cannot accept claims based solely on personal fragrance preference.

  • Any claim must be supported by the required complete, continuous, unedited unboxing video and clear photographs from all relevant angles.

  • Claims must be submitted within 24 hours of delivery.

  • Devore reserves the right to reject claims where the required evidence is missing, incomplete, edited, unclear, or does not adequately establish the issue.

  • All claims are subject to verification and approval by Devore.

11. Contact Us

For cancellation requests or damaged/incorrect order claims, please contact us on WhatsApp:

WhatsApp: +91 9205894890 (fastest Response) (Mon-Sat)(10AM-7PM)
or
Devoreperfumes@gmail.com

 

Devore Support

We take every possible care to ensure your order reaches you safely and correctly. Our team will review genuine damage, defect, and incorrect-order claims fairly and provide an appropriate resolution in accordance with this policy and applicable law.